Frequently Asked Questions (FAQ)
Welcome to the Crystal Electronics FAQ section. Here you’ll find clear answers to the most common questions about our electrical services, EV charging solutions, and maintenance offerings.
General
What services do you provide?
We offer electrical installations, EV charger installations, fixed wire and PAT testing, EICRs, fire safety systems, door entry, security, TV/aerial systems, digital signage, and ongoing maintenance.
Which areas do you cover?
We provide nationwide coverage across the UK, with dedicated teams in Northampton, London, and Leeds.
Who are your typical clients?
We work with housing associations, councils, government organizations, commercial property managers, and businesses of all sizes.
Project & Delivery
How quickly can you respond to an emergency?
We offer a 1-hour response time for emergencies and scheduled maintenance.
How soon can you complete a project?
Most projects are completed within 3 days from consultation to delivery.
Do you handle small jobs as well as large projects?
Yes, we manage everything from minor repairs to major national installations.
EV Charging
Which EV charger brands do you install?
We specialise in Tesla, Ohme, Wallbox, EO, and Nexblue chargers to name a few. Please take a look HERE
Are your EV charger installations compliant with UK regulations?
Yes, all installations follow BS 7671 Wiring Regulations and the IET Code of Practice for EV Charging.
Compliance & Accreditations
Are you fully accredited?
Yes, we are NICEIC approved, SMAS and Safe Contractor certified, and a Constructionline Gold Member.
Can you provide EICR certificates and compliance reports?
Yes, we deliver EICRs and all necessary compliance documentation for landlords and property managers.
Payments & Pricing
How do you structure your pricing?
We use tenders, fixed quotes, and service contracts, tailored to client needs.
What payment methods do you accept?
We accept bank transfers, credit cards, and other common business payment methods.
Warranty & Support
Is there a warranty on your work?
Yes, all our installations and repairs come with a standard warranty. Details vary by service—please contact us for specifics.
How can I get support if I have an issue?
Our support team is available 24/7. Contact us via our website or email for fast assistance.
Additional Resources
For more detailed information, please contact us on 01933 226410
Still have questions?
If your question isn’t answered here, please get in touch. We’re happy to help!
